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Ronan Asked :

30-05-2021 Customer Satisfaction

Q. Who among the following is not a hidden customer?

A. Regulators
B. Critics
C. Opinion leaders
D. Managers


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Dapzoi Verified
Commented on 2021-05-30 13:47:50 (IST)
Answer: D

Explanation: Regulators, Critics, and Opinion Leaders are hidden customers. The media, corporate policy makers, labor unions and professional associations are other hidden customers. Hidden customers are a type of External Customers.